UK STATUTORY CONSUMER RIGHTS COMPLIANCE

# UK STATUTORY CONSUMER RIGHTS COMPLIANCE

At YEWTREE PLANTS & FLOWERS, we operate in strict compliance with all applicable United Kingdom retail legislation, including the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations. These statutory regulations grant you specific legal protections when buying products online.

## 1. The Right to Cancel (14-Day Cooling-Off Period)
Under the Consumer Contracts Regulations, UK customers have the statutory right to cancel an online order for non-perishable goods within 14 calendar days of receiving the delivery, without giving any reason. 

* **Perishable Exception:** Please note that under UK law, fresh live flora, cut flowers, and highly perishable gardening items are exempt from the standard 14-day statutory cancellation right once dispatched, due to their natural life limitations. Non-perishable hardware, tools, and accessories remain fully covered within our standard 14-day window.

## 2. Faulty Goods Remedies
If a non-perishable product developments a legitimate structural fault within your 14-day ownership window, you are entitled to a full refund upon returning the faulty product to us. Once the return is received and inspected, your refund will be issued automatically to your original method of payment within 7 business days.

## 3. Alternative Dispute Resolution (ADR)
If a dispute arises regarding a purchase that we are unable to resolve directly through our standard support line (Contact@yewtreepf.shop), UK consumers have the right to escalate the matter through certified Alternative Dispute Resolution bodies or Citizen's Advice to achieve an independent, fair resolution.