Shipping policy

# SHIPPING POLICY

Applies in the United Kingdom and Germany

We are dedicated to delivering your orders quickly, securely, and transparently. Please review our shipping practices below to understand how your delivery is managed.

## 1. Shipping Destinations
We currently ship to customers located within the United Kingdom. If your region is not listed at checkout, we unfortunately cannot ship to your location at this time.

## 2. Order Processing and Handling Time
* All orders are processed, packed, and prepared for shipment within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
* You will receive a secondary notification email containing tracking information once your order has officially shipped.

## 3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed clearly at checkout. We offer the following shipping speeds:

* **Standard Shipping:** Estimated delivery within 3 to 5 business days.

Disclaimer: Delivery windows are estimates provided by our couriers and are not strictly guaranteed. Unforeseen delays due to weather, carrier backlogs, or local infrastructure issues are outside of our control.

## 4. Tracking Your Order
When your order ships, you will receive an email containing a unique tracking number and a link to monitor your package. Please allow up to 48 hours for the tracking information to update on the carrier's system.

## 5. Customs, Duties, and Import Taxes
All applicable domestic taxes are calculated and collected at checkout. There are no additional surprise handling charges or fees upon delivery for orders within the UK.

## 6. Incorrect or Incomplete Delivery Addresses
Please double-check your shipping address during checkout. We are not responsible for orders that are lost or delivered incorrectly due to inaccurate address details provided by the buyer. If a package is returned to us due to an incorrect address, the buyer will be responsible for the reshipment costs.

## 7. Lost, Stolen, or Damaged Packages
If your package arrives physically damaged, please document the damage with photos and contact us immediately at Contact@yewtreepf.shop. If your tracking information states your package was delivered but you have not received it, please check with your local post office or neighbors before contacting our support team.