WARRANTY POLICY

# WARRANTY POLICY

At YEWTREE PLANTS & FLOWERS, we take great pride in the health and quality of our products. Because live plants and flowers are perishable items subject to natural conditions outside of our control, we maintain a clear and practical warranty framework to protect your purchase.

## 1. Live Plant Health Guarantee
We guarantee that all plants, shrubs, and trees sold through our store are healthy, disease-free, and true to type at the point of sale and delivery. 

## 2. Coverage Window
* **Perishable Items & Seasonal Flowers:** We offer a 14-day viability warranty from the date of delivery. If a plant shows signs of structural decline or severe distress within this period, contact us immediately.
* **Hardy Garden Plants & Shrubs:** Consistent with our store-wide return window, all hardy plants and garden items are covered by a 14-day structural warranty. This covers items that fail to establish despite receiving appropriate care, watering, and planting.

## 3. Exclusions from Warranty
This warranty does not cover plant failure resulting from:
* Neglect, improper watering (overwatering or underwriting), or incorrect soil planting.
* Extreme weather events, local frosts, pest infestations, or physical damage caused by animals or yard equipment after delivery.
* Products clearly marked or sold under clearance, promotional discounts, or as "Final Sale."

## 4. How to Submit a Warranty Claim
If you believe your item qualifies for a warranty replacement, please email our support team at Contact@yewtreepf.shop with the following details:
1. Your original web order identifier or receipt number.
2. A clear, well-lit digital photograph of the affected plant showcasing the issue.
3. A brief description of your planting method, location, and watering routine.

Approved claims will be processed, and eligible refunds will be issued to your original payment method within 7 business days.