Refund policy

# REFUND AND RETURN POLICY

Thank you for shopping at YEWTREE PLANTS & FLOWERS. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Applies in the United Kingdom and Germany

## 1. Return Window
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return. Requests made after this 14-day window will unfortunately not be accepted.

## 2. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
* It must be in the same condition that you received it.
* It must be unworn, unused, and undamaged.
* It must have all original tags attached.
* It must be in its original product packaging.
* You must provide the receipt, invoice, or proof of purchase.

## 3. How to Initiate a Return
To start a return, please follow these steps:
1. Contact our customer support team at Contact@yewtreepf.shop.
2. Provide your order number and the reason for the return.
3. If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package. 

Please note: Items sent back to us without first requesting a return will not be accepted.

## 4. Return Shipping Costs
* **Defective or Damaged Goods:** If the return is due to our error (e.g., incorrect, defective, or broken item), we will cover all return shipping costs.
* **Change of Mind:** If you are returning an item due to a change of mind, buyer’s remorse, or incorrect sizing, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

## 5. Damages, Defectives, and Issues
Please inspect your order immediately upon delivery. Contact us within 48 hours if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

## 6. Exceptions and Non-Returnable Items
Certain types of items cannot be returned, including:
* Perishable goods (such as live plants, flowers, or fresh shrubs).
* Custom-made products or personalized items.
* Hazardous materials, flammable liquids, or gases.
* Gift cards and items explicitly marked as "Final Sale."

## 7. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

## 8. Refunds and Processing
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. 
* If approved, your refund will be processed automatically to your original method of payment within 7 business days. 
* Please note that your bank or credit card company may take additional time to post the refund to your account.